Refund Policy

Feather's Collective designs custom art pieces which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Feather's Collective will reprint or issue a refund if you contact us within 30 days of product delivery. Please get in touch with our team by emailing heather@featherscollective.com and provide a clear photo showing the issue with the subject line being "Return with Order Number#". There is no need to return the damaged product.

Please note that Feather's Collective will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.